Privacy Policy agen101

Agen101 respects the privacy of every individual who uses our platform. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you register as a member, access our services, or interact with the agen101 platform in any way.

This document forms part of the comprehensive agreement between you and agen101, together with Terms and Conditions us. By registering or continuing to use the agen101 platform, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy.

If you disagree with any part of this Privacy Policy, we encourage you to contact our support team for further clarification before continuing to use the platform. Your privacy is our priority, and we are ready to address any questions you may have regarding this matter.

Agen101 collects various types of information depending on how you interact with our platform. Generally, the information we collect falls into three main categories:

A. Information You Provide Directly

• Full name as it appears on your official identification document.
• Date of birth for age verification purposes.
• An active mobile phone number in Malaysia.
• A valid personal email address.
• The username and password you choose during registration.
• Bank account or eWallet information for the purpose of depositing and withdrawing funds.
• Copies of identity documents (MyKad, passport) during the KYC process.
• Selfie or facial photo during identity verification if required.

B. Information Collected Automatically

• Your device's IP address and geolocation information.
• Browser type, operating system, and device information.
• Navigation history and gaming activity within the platform.
• Date, time, and duration of login sessions.
• Cookie data and related tracking technology data (see Section 5).

C. Information From Third-Party Sources

• Identity verification through approved third-party KYC service providers.
• Transaction information from payment processors to verify deposits and withdrawals.
• Sanctions list screening data from recognised compliance agencies.

Every piece of information we collect has a clear and legitimate purpose. agen101 uses your personal data solely for the following purposes:

• Account Management: Create, verify, and manage your member account, including the required KYC process.
• Transaction Processing: Process deposits, withdrawals, and any financial transactions related to your account securely and accurately.
• Service Delivery: Ensure you can access all games, promotions, and platform features you are eligible to enjoy.
• Platform Security: Detect and prevent fraud, money laundering, unauthorized access, and any activity that violates platform terms.
• Legal Compliance: Meet legal obligations and reporting requirements to relevant authorities where required.
• Customer Support: Help you resolve any issues, inquiries, or complaints submitted to our team.
• Platform Enhancements: Analyze usage patterns on an aggregated and anonymized basis to improve the user experience on the agen101 platform.
• Service Communications: Send important notices related to your account, security, changes to terms, and platform updates.
• Marketing (With Consent): Notify you about promotions, bonuses, and exclusive offers only if you have opted in to receive marketing communications.

Agen101 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your information with certain parties:

• Trusted Service Providers: Payment processors, KYC providers, licensed game suppliers, and technical infrastructure partners that help us operate the platform. They are bound by strict confidentiality agreements.
• Regulatory Authority: When required by law, court order, or direction from a legitimate law enforcement agency.
• Fraud Prevention: With agencies or verification services that help us identify and prevent fraudulent activity or money laundering.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to a successor entity subject to equivalent privacy terms.

The agen101 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how the platform is used. Cookies are small text files stored on your device when you browse our site.

We use several categories of cookies:

• Essential Cookies: Required for core platform operations including login session authentication, security, and essential functions that cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the platform to help us identify areas for improvement.
• Functional Cookies: Store your preferences such as language, display settings, and saved login information for your convenience.
• Marketing Cookies: Used to display more relevant content to you, with your consent only.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the agen101 platform. Essential cookies cannot be disabled as they are critical to the platform's security and core operations.

We take the security of your personal data very seriously. agen101 implements a wide range of comprehensive technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL encryption for all data transmissions between your browser and our servers.
• Data-at-rest encryption for all stored sensitive information.
• Role-based access control (RBAC) ensuring that only authorized personnel can access specific data.
• 24/7 security monitoring with an automated intrusion detection system.
• Regular penetration testing by independent security experts.
• Two-factor authentication (2FA) for all staff access to internal systems.
• Encrypted data backups tested regularly to ensure reliable recovery.

While we do everything in our power to protect your data, no system can guarantee absolute security. You also play an important role in protecting your account by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.

Agen101 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. We do not store data longer than needed.

• Active account data is retained for the duration that your account remains active with agen101.
• Following account closure, basic personal data is retained for a minimum of 5 years for anti-money laundering compliance purposes.
• Financial transaction records are retained for 7 years in line with tax and financial reporting requirements.
• Customer support communication logs are retained for 3 years from the date of the last interaction.
• Data collected for marketing purposes with consent will be deleted once you withdraw that consent.

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.

As an agen101 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: Request a copy of the personal data we hold about you in a readable format.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances, subject to legal retention obligations.
• Right to Restrict Processing: Request that the processing of your data be restricted in certain situations while awaiting the resolution of an inquiry or complaint.
• Right to Data Portability: Receive your data in a structured, machine-readable format for transfer to another service provider where applicable.
• Right to Object: Object to the processing of your data for specific purposes, including direct marketing.
• Right to Withdraw Consent: Withdraw consent that has been given at any time without affecting the validity of prior processing.

The agen101 platform is strictly for individuals who are of age 21 years and above only. We do not knowingly collect or process personal data from individuals below the stipulated minimum age.

If agen101 discovers that personal data of a minor or an individual who does not meet the minimum age requirement has been unintentionally collected, we will take immediate action to delete that data and close the account in question.

The agen101 platform may occasionally contain links to third-party websites or services, particularly those related to licensed game providers. This Privacy Policy does not apply to such third-party websites or services.

Agen101 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. Accessing third-party links is done at your own risk.

Agen101 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of any material changes through:

• A clear notice on the main page of the agen101 platform.
• A notification email to your registered email address.
• Update the "Last Updated Date" at the top of this document.

We encourage you to review this Privacy Policy periodically to ensure you are always aware of how we protect your information. Continued use of the platform after changes take effect means you accept the revised terms. It is your responsibility to keep the email address in your profile up to date so you do not miss any important notices.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, the agen101 Data Protection Officer team is here to help.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Email: [email protected] (replies within 1 to 2 business days).

We value the trust you place in agen101. Protecting your personal data is not merely a legal obligation for us — it is a core value we uphold in every operational decision made at agen101.